Project Term: 12 months; Ended 2019
Grant Amount: $25,000
The Bighorn Valley Health Center (BVHC) trained its leadership staff in the Lean Six Sigma Model. This model is an evidence-based quality and performance improvement methodology that is allowing BVHC to take a systematic approach to improving health care services. BVHC is expanding to increase access and services, merging with existing clinic sites to share expertise and resources, and extending outreach to develop community partnerships. The health center is engaging experts to train their teams to apply and practice Lean Six Sigma tools to ensure projects and workflows are well defined, measured, analyzed, improved, and controlled. This training allowed BVHC to complete six improvement projects that led to increased revenue and improved health outcomes for patients. The projects included Medicaid prior authorizations, forms standardization, travel reimbursements, closed chart notes, A1C testing, and implementation of a tool to screen for the social determinants of health. With the additional staff trained in the Lean Six Sigma Model, BVHC will continue to identify improvement projects for the organization.